Welcome to Emma & Kelly. These Terms & Conditions govern your use of our website and the purchase of our products. By accessing our website or placing an order, you agree to comply with these terms.

If you do not agree with these Terms & Conditions, please do not use our website.

1. About Emma & Kelly

Emma & Kelly is a premium women’s sleepwear and loungewear brand committed to providing high-quality products designed for comfort, style, and everyday elegance.

2. Eligibility

By using our website, you confirm that:

• You are at least 18 years of age or using the website under parental supervision.
• The information you provide is accurate and complete.
• You will use this website only for lawful purposes.

3. Products

We strive to display our products as accurately as possible. However:

• Product colors may vary slightly depending on your device screen.
• Measurements may have minor variations.
• Product availability is subject to stock.

Emma & Kelly reserves the right to discontinue any product without prior notice.

4. Pricing & Payments

• All prices are displayed in Indian Rupees (INR).
• Prices are inclusive of applicable taxes unless stated otherwise.
• We reserve the right to change prices at any time without prior notice.
• Orders will only be processed after successful payment confirmation.

5. Order Confirmation

After placing an order, you will receive an order confirmation via email or SMS.

Receiving an order confirmation does not guarantee product availability. In rare cases, we may cancel or modify an order due to:

• Product unavailability
• Pricing errors
• Payment issues
• Suspected fraudulent activity

If payment has already been made, the applicable refund will be processed.

6. Shipping & Delivery

Emma & Kelly delivers across India.

Delivery timelines may vary depending on:

• Customer location
• Courier partner
• Weather conditions
• Public holidays

Estimated delivery dates are indicative and not guaranteed.

7. Returns & Exchanges

Returns and exchanges are accepted only according to our Return Policy.

Products must:

• Be unused
• Be unwashed
• Have original tags attached
• Be returned in original packaging

Items damaged due to misuse or improper care may not qualify for return or exchange.

8. Cancellation Policy

Orders may be cancelled before they are dispatched.

Once an order has been shipped, cancellation requests cannot be accepted.

9. Intellectual Property

All website content including:

• Logos
• Product images
• Graphics
• Designs
• Text
• Videos
• Icons

are the intellectual property of Emma & Kelly and may not be copied, reproduced, or distributed without written permission.

10. User Conduct

While using our website, you agree not to:

• Violate applicable laws
• Upload malicious software
• Attempt unauthorized access
• Interfere with website operations
• Misuse our services

We reserve the right to restrict access for violations of these terms.

11. Privacy

Your personal information is collected and processed in accordance with our Privacy Policy.

We are committed to protecting your personal data and maintaining your privacy.

12. Limitation of Liability

Emma & Kelly shall not be liable for:

• Indirect damages
• Delayed deliveries caused by third parties
• Temporary website interruptions
• Events beyond our reasonable control

Our maximum liability shall not exceed the amount paid for the purchased product.

13. Changes to These Terms

We reserve the right to update these Terms & Conditions at any time without prior notice.

The latest version will always be available on this page.

14. Governing Law

These Terms & Conditions shall be governed by the laws of India.

Any disputes arising from the use of this website shall be subject to the exclusive jurisdiction of the courts in New Delhi, India.

15. Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Emma & Kelly

📧 Email: support@emmaandkelly.com

📞 Phone: +91 98765 43210

📍 New Delhi, Delhi 110001, India