Welcome to Emma & Kelly. Your privacy is important to us, and we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website or purchase our products.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

Personal Information

• Full Name
• Email Address
• Phone Number
• Shipping & Billing Address
• Payment Information (processed securely through payment gateways)
• Order History

Technical Information

• IP Address
• Browser Type
• Device Information
• Operating System
• Website Usage Data
• Cookies and Similar Technologies

2. How We Use Your Information

We use your information to:

• Process and deliver your orders.
• Provide customer support.
• Send order confirmations and shipping updates.
• Improve our website and shopping experience.
• Respond to your enquiries.
• Send promotional emails and offers (only if you have opted in).
• Prevent fraud and enhance website security.
• Comply with legal and regulatory obligations.

3. Payment Security

Emma & Kelly does not store your complete debit or credit card information.

All payments are processed securely through trusted third-party payment gateways using industry-standard encryption and security measures.

4. Cookies

Our website uses cookies to:

• Remember your preferences.
• Improve website performance.
• Analyze website traffic.
• Personalize your shopping experience.

You may disable cookies through your browser settings; however, some website features may not function properly.

5. Sharing of Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted service providers such as:

• Payment Gateway Providers
• Shipping & Logistics Partners
• Customer Support Services
• Technology & Website Service Providers

These partners receive only the information necessary to perform their services.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information from:

• Unauthorized access
• Loss
• Misuse
• Alteration
• Disclosure

While we strive to protect your data, no method of transmission over the internet is completely secure.

7. Your Rights

You have the right to:

• Access your personal information.
• Request corrections to inaccurate information.
• Request deletion of your personal data where applicable.
• Opt out of promotional communications at any time.

To exercise these rights, please contact our support team.

8. Third-Party Links

Our website may contain links to third-party websites. Emma & Kelly is not responsible for the privacy practices or content of those external websites.

We encourage you to review their respective privacy policies before providing any personal information.

9. Children’s Privacy

Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices or legal requirements.

The latest version will always be available on this page.

11. Contact Us

If you have any questions regarding this Privacy Policy or how we handle your personal information, please contact us:

Emma & Kelly

📧 Email: support@emmaandkelly.com

📞 Phone: +91 98765 43210

📍 Address:
Emma & Kelly
New Delhi, Delhi 110001
India